What will be your job?

 You will coordinate activities related to complaints from customers,

-         Recording customer claims into SAP

-         Transferring the claim to Amphenol Teams (ATI)

-         Forward customer claims to Amphenol sisters in case of resale parts

-         Clarify with teams if more info is necessary from customer (pictures, delivery info,…)

-         Manage returns from customer (if required) and book in SAP after incoming

-         Send 8D Reports or other reports to customer (no need for check of contents)

-         Forward technical question to responsible teams

-         Create replacement deliveries to customer via SAP

-         Create debits notes for customer

-         Keep communication to customer

What knowledge and skills you should have:

-         Secondary school/university education in a technical direction advantage

-         Knowledge of MS Office, SAP

-         Basic Commercial Knowledge

-         English language mandatory /German language desirable

-         Basic technical knowledge desirable not mandatory (will be given in product trainings at Amphenol)

 It will be an advantage for you if you can:

 8D reporting